Shipping policy
48 Hour Shipping Policy
Last Updated: [Insert Date]
At Rebel Heart Drum Shop, we aim to get your gear out the door fast. Most in-stock orders ship within 48 hours (two business days) after payment is received and cleared.
Order Processing Time
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Orders placed Monday–Friday are typically processed and shipped within 48 hours.
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Orders placed on weekends or U.S. holidays will begin processing the next business day.
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Processing time may be extended during high order volume periods or due to unforeseen circumstances (e.g., weather, carrier delays).
Shipping Carriers & Methods
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We ship using trusted carriers such as UPS, FedEx, and USPS.
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Shipping options and costs are calculated at checkout.
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Tracking information will be emailed once your order ships.
Exceptions to the 48 Hour Window
Your order may take longer than 48 hours to ship if:
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The item requires extra packaging or handling (e.g., large drum kits or fragile vintage pieces).
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Payment verification or fraud checks are pending.
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Special order, pre-order, or backordered items.
Shipping Address Responsibility
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We ship to the exact address provided at checkout. Please double-check your details before placing your order.
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We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Damaged or Lost Items
If your order arrives damaged, contact us within 48 hours of delivery with photos of the damage and all original packaging. We will assist in filing a claim with the carrier.